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* By "highest possible levels of service", we do not imply that the level of service will be neither high, nor competitive, but rather that it will be of a reasonable level based on the amount of money we are willing to dedicate to it. This should not be taken to imply that we will help you, that your problems will be resolved, or that any degree of action you take to resolve your concerns, no matter how intense or time consuming, will bear any result greater than previously achieved by banging your fists on the keyboard and swearing like a sailor.